Thank you for your interest in Regardless of your reason for return, you have 20 days to do it upon purchase.

If there is a problem in terms of the desired product not being sent or the product being damaged or broken, the client can return it in 20 days according to the day it was received so long as the product is not outside its box.

Once the product is open, LaTiendaDelYoYo does not accept returns, unless there is a manufacturing defect right after it is taken out of the box. In this case, you must reach out to us through our contact formulaire to perhaps fix it. If this were the case, it would not be our fault if the product were further damaged or broken.

The shipping cost will always be the client’s responsibility regardless of the motive for the return. It will also be done through Correos as a Certified package.

In any case, the substitution will not occur until we have received the return and we have confirmed the fact that it does not work due to a manufacturing issue. If this is not the case, we will not be able to substitute the product. If the client wants, we can resend the initial product in the state it was sent in.

Substitutions will not be made with products that look like they have been handled aggressively as shown by dents or any sort of forceful manipulation.

If the product payment is returned, it will be done in the same fashion as it was payed for. However, the shipping cost will not be covered.

We recommend the following:

  1. Do not open up the YoYo. If you do, make sure you do it on a safe place like a table where you will not lose any of the parts (string, bearings, axis…). A stainless steel bearing is a high precision piece that can be considerably damaged or broken if dropped from more than a meter. If you open up the YoYo, pay attention to the tightening in plastic and aluminum throws. The axis made of steel Steel is barge to overtighten though.
  2. Do not bang the YoYos, especially against the ground or any other hard surface. If it is hit or slides on a surface it can be scratched. We also do not recommend performing tricks like “Walk the Dog”.
  3. Change the string once it is worn out. If you want to prevent the YoYo from flying off the string if it is broken, make sure to always keep your string in good condition. Buy a pack of strings and replace them as needed. 
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